NEWS ARCHIVE

27 October 2009
Shield staff rise to challenge of the Bullring

 

Security teams from The Shield Guarding Company working at prime shopping centres, have completed NVQ programmes in Security and Loss Prevention. The programme, initially trialled at the iconic Bullring shopping centre in Birmingham, has progressively been rolled out to other shopping centres in the portfolio including Brent Cross, Highcross, West Quay and The Oracle. Naheem Ahmed at the Bullring said‘. Working with the SAFE team we have been able to develop a programme with a focus on customer care and managing risk within a retail environment. Over 60 of our team have gained their NVQ, adding to their expertise and sense of self worth. We have already seen significant improvement in what we had already considered to be a very strong team. The whole experience has been excellent for all concerned.

 

Stuart Kedward, HR Director at Shield said, ‘We are delighted by the outcome. The successful pilot at the Bullring has led to the adoption of the programme at a further four Hammersons shopping centres and the adoption of the BTEC level 4 risk management programme for duty managers at the Bullring. I would like to acknowledge the wonderful support that we have received from SAFE, Harrow College and our staff at the Bullring in making this programme such a success. With the support of LSC funding we have been able to improve the service that we provide to an important customer, further improved public security and safety and provided our staff with the opportunity for self development.

Article from www.safe-training.com